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Get in Touch

Have questions, suggestions, or need help with Chiirp AI Support? We're here to help! Our team is dedicated to making your experience as smooth as possible.

Contact Information

Email Support

support@chiirp.com
Response within 24 hours

Live Chat

Available Mon-Fri
9:00 AM - 5:00 PM MT
Use the chat bubble below

Slack Channel

#chiirp-ai-support
For internal team members

Documentation

View Help Docs
Self-service resources

Common Questions

File Upload Issues: Ensure your PDF is under 10MB and not password-protected
AI Not Responding: Check if documents are uploaded and processed (green status)
Search Not Working: Try refreshing the page or clearing your browser cache
Access Issues: Contact your admin for permission-related problems

Report an Issue

Found a bug or experiencing technical difficulties? Please include the following when reporting:

1

Description

What were you trying to do?
2

Steps to Reproduce

How can we recreate the issue?
3

Expected vs Actual

What should have happened?
4

Browser & Device

Include browser version and OS

Need Immediate Assistance?

Our support team is ready to help you get the most out of Chiirp AI Support

Email Support Start Chat

Your Privacy Matters

At Chiirp AI Support, we take your privacy and data security seriously. This policy outlines how we collect, use, and protect your information when you use our AI-powered knowledge base system.

Last updated: August 2025

Information We Collect

Documents

PDFs and cards you upload for processing

Chat History

Questions and interactions with the AI

Usage Analytics

Anonymous usage patterns and statistics

How We Use Your Information

AI Training: To improve response accuracy and relevance for your team
Search Enhancement: To provide better search results and suggestions
Analytics: To understand usage patterns and improve the service
Technical Support: To troubleshoot issues and provide assistance

Information Sharing

We do NOT:

Sell your data to third parties
Share personal information outside Chiirp
Use your content for external marketing
Allow unauthorized access to your documents

We MAY share:

Anonymized analytics with team administrators
Information required by law or legal process
Data with your explicit consent

Your Rights

Access

Request a copy of your data

Deletion

Request removal of your data

Portability

Export your data in standard formats

Cookies & Local Storage

We use minimal cookies and local storage for:

Theme Preferences: Remember your dark/light mode selection
Session Management: Keep you logged in during your session
Anonymous Analytics: Understand how the platform is used

Keyboard Shortcuts

⌘K

Focus Search

Focus main search bar from anywhere

⌘T

Topic Search

Focus topic search (Analytics page)

⌘D

Dark Mode

Toggle between light and dark themes

ESC

Close/Escape

Close modals, dropdowns, and overlays

⌘1

Dashboard

Go to main dashboard

⌘2

Open Chat

Launch AI chat interface

Cross-Platform: On Windows/Linux, use Ctrl instead of ⌘ for all shortcuts.

Frequently Asked Questions

What file types are supported? Currently PDF files up to 10MB. More formats coming soon!
How long does processing take? Most documents process within 1-2 seconds
Can I share my cards? Yes! Cards are visible to all team members
How often is data updated? Real-time updates as new content is added

Pro Tips

Ask specific questions for better AI responses
Use tags in cards for better organization
Check confidence scores to gauge answer reliability
Review sources to verify AI responses

Still Need Help?

Can't find what you're looking for? Our support team is here to help!

support@chiirp.com Contact Support

What We're Building

We're launching Chiirp AI Support to replace Guru with our own intelligent knowledge base that delivers instant, smart answers from our collective team knowledge. This isn't just another documentation tool - it's an AI-powered assistant that gets smarter with every piece of content you add.

What It Does (Now)

Chat Assistant

AI-powered conversations with your knowledge base

Knowledge Cards

Create and organize structured information

PDF Uploads

Upload and process documents automatically

Analytics

Track usage and content performance

How It Works

The concept is beautifully simple: Add content → AI gets smarter → Teams get better answers. The more we feed it quality information, the more useful it becomes for everyone.

1

Add Content

Upload PDFs or create knowledge cards in your expertise area
2

AI Processing

Our AI analyzes and understands your content to provide contextual answers
3

Smart Answers

Team members get instant, accurate responses from the collective knowledge

Usage Guidelines

Quality content - Create meaningful, well-structured cards in your area of expertise
Share feedback - Help us improve the AI responses before full team rollout
Test extensively - Try different types of questions to help train the system

What's Coming Next

Enhanced AI responses with better context understanding
Full Guru integration and synchronization
User authentication with private search and chat history
Customer entry point for all support tickets
Mobile apps and advanced integrations

Ready to Get Started?

Start by creating knowledge cards in your expertise area and test the AI chat. Help us build something that actually works for Chiirp teams!

Create Cards Start Chatting Upload Documents

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Chiirp AI Assistant

Hello! I'm your AI assistant