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Terms of Service
1. Acceptance of Terms
By accessing and using Chiirp AI Support platform, you accept and agree to be bound by the terms and provision of this agreement.
2. Use License
Permission is granted to temporarily access the materials (information or software) on Chiirp's platform for personal, non-commercial transitory viewing only.
3. User Accounts
When you create an account with us, you must provide accurate, complete, and current information. Failure to do so constitutes a breach of the Terms. You are responsible for safeguarding your password and for all activities that occur under your account.
4. Acceptable Use
You agree not to use the platform to:
- Post or transmit any content that is unlawful, harmful, or offensive
- Impersonate any person or entity
- Interfere with or disrupt the service or servers
- Attempt to gain unauthorized access to any portion of the platform
5. Content Ownership
Your content remains yours. However, by posting content on Chiirp, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display such content in connection with the service.
6. AI-Generated Content
Responses generated by our AI system are provided for informational purposes only. While we strive for accuracy, we do not guarantee the completeness or reliability of AI-generated content.
7. Termination
We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including breach of these Terms.
8. Limitation of Liability
In no event shall Chiirp, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages.
9. Changes to Terms
We reserve the right to modify or replace these Terms at any time. Continued use of the platform after changes constitutes acceptance of the new Terms.
10. Contact Information
If you have any questions about these Terms, please contact us through our support channels.
Last updated: September 30, 2025
Privacy Policy
1. Information We Collect
We collect information you provide directly to us, including:
- Account information (username, email, display name)
- Profile information and preferences
- Content you post (questions, answers, comments)
- Communication with us and other users
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process and respond to your inquiries
- Send you technical notices and support messages
- Monitor and analyze trends and usage
- Detect, prevent, and address technical issues
3. Information Sharing
We do not sell your personal information. We may share your information only in the following circumstances:
- With your consent
- To comply with legal obligations
- To protect our rights and prevent fraud
- With service providers who assist in our operations
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
5. Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our platform and hold certain information. You can control cookie preferences through your browser settings.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time.
7. Your Rights
You have the right to:
- Access and update your personal information
- Request deletion of your data
- Opt-out of marketing communications
- Export your data
8. AI and Machine Learning
We use AI to provide intelligent responses and improve user experience. Your interactions may be used to train and improve our AI models, always in an anonymized and aggregated manner.
9. Children's Privacy
Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13.
10. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.
11. Contact Us
If you have questions about this Privacy Policy, please contact us through our support channels.
Last updated: September 30, 2025